FAQ

Water Damage

Is water removal covered by my insurance?
Insurance coverage depends entirely on your insurance policy. If your basement flooding is caused by a flooded toilet or broken pipe then the answer will most likely be yes. If the flooding is cause by rain fall, you may need a flood restoration policy. Your insurance company can provide you with a definitive answer.

How long will it take to dry?
Depending on a variety of conditions, most properties take an average of 3-5 days to completely dry. Continuous operation of professional drying equipment along with monitoring and adjustments made by a DK team member will ensure the quickest drying outcome for your space.

How do you monitor the drying?
Our certified mitigation technicians will take moisture readings to determine moisture levels in the affected areas. Throughout the drying process, a representative from DK will schedule periodic checks so they can monitor moisture readings and adjust equipment to accelerate drying.

Is it safe to stay on site during the drying process?
Noise and wind velocity created by air movers are sometimes bothersome. However, it is safe to stay on site unless instructed otherwise by your insurance company, your DK representative, or your physician if you have unique medical circumstances. When in doubt, call us for advice.

Why is there a strange odor?
Even if the source of water that caused your flood is fresh, many property owners notice a strange smell following water damage. What you smell is bacterial off-gassing odor from building materials, furniture, dormant spills or possible pet accident areas. Most odors dissipate as the humidity drops back to normal levels. Additionally, we apply antimicrobial treatments to reduce bacterial growth and eliminate odors.

Will my floors need to be replaced?
The type of flooring, amount of moisture exposure, and severity of loss determine whether your flooring can be salvaged or will require replacement. We aim to restore whenever possible. Your DK estimator and claims adjuster can help determine the most cost effective solution.

Should I be concerned about bacterial or mold growth?
With DK’s Rapid Response, water removal and thorough drying process, there is very little chance bacterial organisms could turn into mold growth. On occasion, DK personnel discover untreated water damaged areas where advanced mold growth activity is already in process. In these cases, we isolate the areas until a licensed environmental hygienist can evaluate and determine a plan going forward.

How will you match my carpet pad to the existing pad?
Our mitigation technicians will take a small sample of carpet pad, from an unaffected area, with them in order to match it to the newer section.

My ceiling and/or walls are wet. Why didn’t the emergency mitigation technicians remove the drywall?
Due to federal regulations, we cannot remove drywall materials from any building-regardless of age, without first testing for asbestos content. If the materials test positive it will be removed under containment during the reconstruction phase, ensuring no one is exposed to unhealthy contaminants.

What type of equipment does DK use?
Air movers:

We use fans to create a frictional force against the wet materials. This accelerates evaporation and pushes the moisture into the air. Additionally, it keeps the air well mixed for dehumidification.

Dehumidifiers:
Dehumidifiers are used to pull moisture out of the air and condense them back into liquid form. You will notice a drain tube pulling water out of the dehumidifier and into your sink or toilet. This is the quickest process known to drying science in removing unwanted moisture.

Are your antimicrobial and disinfectants safe for children and pets?
Our solution is a natural green product made from plant oils and mineral extracts. It is a disinfectant and a deodorizer in one. The disinfectant helps prevent the spread of microbial growth and the deodorizer stabilizes odors released in humid conditions. Our product is registered with the EPA as a food grade disinfectant and will cause no harm to occupants or pets. If any occupants of your home have chemical sensitivities, please advise our technicians.

What can I do to help?
The most important thing you can do to speed up the drying process and ensure your structure dries completely is to leave the equipment running at all times and notify us immediately if it shuts off for any reason. Also, having available access to your property greatly reduces the time needed to finish the job.

Who is ultimately responsible for payment?
The property owner is responsible for payment. If you have filed an insurance claim, DK will collect your deductible at the time of service. The day following your loss, you can expect a call from our manager of new accounts, making sure we have all the information to quickly and accurately submit your claim and set up your account. Your DK estimator will take care of working with your insurance company, ensuring the claims handling process runs as smoothly as possible.

Fire Damage

Can my home be repaired or rebuilt after a fire?
Yes. With over 28 years experience in fire damage restoration, DK has the most experienced fire mitigation and reconstruction teams in the region! We can take care of the smallest stovetop fire, to the largest “total loss” property restoration projects. No matter how extensive the damage to your home, our certified technicians and experienced estimators completely restore your home to pre-loss condition. There is no charge for one of our tenured fire damage experts meet you at your home and give you an assessment of the damage and answer any questions you have.

I had a fire, but it didn’t do any damage to the structure of my home. It has been days, but I can’t get the smoke odor out!
Over the years, DK has developed a state-of-the-art process and is equipped with the industry’s most advanced structural cleaning and deodorization equipment to help you eliminate the odors caused by fire. Give us a call today, and we’ll develop a plan to safely and effectively remove the soot and residual odors caused by the fire. DK also guarantees 100% satisfaction of the elimination of the odors from your home.

I had a fire in my home, and the Fire Department used a LOT of water to put out the fire! Can DK take care of the fire and flood damage?
Yes! DK is your one-stop shop solution for flood, fire, mold and disaster cleanup. Visit the “Meet Our Team” section of the “About” tab to see just how experienced out team of industry professionals are. UDK has more equipment and expert manpower than any restoration company in the state! Let DK take the worry out of the extensive cleanup process and concentrate on your family, while we restore your home.

Can I clean up after a fire myself?
We highly advise against this as it could make the damage worse! Aside from your protecting your contents from further damage, we’re concerned for your health! A fire scene is not a healthy environment for you to be in as the quality of the air you are breathing is very poor. If you are insured, the quickest way to get your home and contents restored is to call a respected and established fire restoration company like DK!

Mold Remediation

What is mold?
Mold is a microscopic organism that grows on plant or animal matter. It serves the important environmental function of breaking down dead material and recycling nutrients. To reproduce, mold produces spores that can spread through insects, air, or water. Under the right conditions, the spores feed on moist textiles and materials, multiplying and spreading.

Is my home prone to mold?
Virtually any home is prone to mold. All it needs to grow is sufficient moisture and organic material. Mold often grows when humidity, condensation, or a water leak comes into contact with drywall, carpet padding, or tile.

What symptoms indicate mold exposure?
The symptoms of mold exposure are similar to seasonal allergy symptoms. Headache, skin irritation, throat irritation, cough, respiratory problems, nasal and sinus congestion, and eye irritation are very common symptoms of mold exposure. Individuals with a respiratory illness or compromised immune system are at a high risk for health problems from mold exposure.

What is Toxic Black Mold Syndrome?
As many as 10 million people in the United States might be affected by TBMS. Symptoms include muscle pain, headaches, fatigue, flu-like symptoms, memory loss, and cramps. Water damage causes an increase in the risk of mold growth, which can cause humans or animals to develop TBMS. If you have mold in your home and exhibit these symptoms, contact your healthcare provider, then call DK.

How do I know if I have a mold problem?
If you notice a furry, slimy, or discolored patch in the home, or detect a musty odor, you might have mold growth. Mold commonly grows in window moldings, shower curtains, air conditioners, bathroom tiles, and areas prone to water.

How does mold removal work?
We recommend professional mold cleanup for any amount of mold growth, slight or excessive. The earlier you catch it and take action, the quicker the restoration. Mold cleanup involves identifying and correcting the source of the water, discarding affected materials, and cleaning the area with industry standard, antimicrobial disinfectants.

Who is ultimately responsible for payment?
The property owner is responsible for payment. If you have filed an insurance claim, DK will collect your deductible at the time of service. The day following your loss, you can expect a call from our manager of new accounts, making sure we have all the information to quickly and accurately submit your claim and set up your account. Your DK estimator will take care of working with your insurance company, ensuring the claims handling process runs as smoothly as possible.

Sometimes mold can hide in covered areas that you may not notice, like behind appliances, wallpaper, or under flooring. If you have concerns that mold is lurking in your hidden corners, call DK. We have more than 28 years of mold remediation experience. We’ll even come to your home and evaluate the area at no cost to you.

Non-Emergency Inquiries
Next Business Day Response
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No matter how extensive the damage, we can help. If you have any questions, call us at (208) 274-4216 or send us your contact information and we will contact you the next business day.